Independent English · B1 · Lesson 7/10
Customer Service: Clarify Problems and Offer Solutions
Handle customer requests through listening, confirmation, ownership, options, and a closing with clear next steps.
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Independent English · B1 · Lesson 7/10
Handle customer requests through listening, confirmation, ownership, options, and a closing with clear next steps.
Independent English · B1 · Lesson 6/10
Deliver a three-to-five-minute presentation with a clear purpose, structure, signposting, and conclusion.
Independent English · B1 · Lesson 5/10
State an opinion with reasons, respond to other views, and challenge ideas without attacking the speaker.
Independent English · B1 · Lesson 4/10
Learn and use phrasal verbs through meaning groups, collocations, separability, and realistic contexts.
Independent English · B1 · Lesson 3/10
Report statements, requests, and questions with suitable reporting verbs, word order, and time-reference changes.
Independent English · B1 · Lesson 2/10
Use be plus a past participle when the action or result matters more than the person who performs it.
Independent English · B1 · Lesson 1/10
Use who, which, that, where, and whose to identify people, things, places, and possession clearly.
Everyday confidence · A2 · Lesson 10/10
Read practical texts to find purpose, conditions, sequence, and the next action to take.
Everyday confidence · A2 · Lesson 9/10
Write invitations, apologies, confirmations, and plan changes with a clear purpose and requested action.
Everyday confidence · A2 · Lesson 8/10
Build natural short conversations with an opener, response, follow-up, personal contribution, and polite closing.
Everyday confidence · A2 · Lesson 7/10
Listen for and confirm names, dates, times, and purpose when making, changing, or cancelling an appointment.
Everyday confidence · A2 · Lesson 6/10
Practise asking about routes, understanding departure times, buying tickets, and finding alternatives after a delay.
Everyday confidence · A2 · Lesson 5/10
Combine was or were plus an -ing form with Past Simple to describe background, interruptions, and parallel actions.
Everyday confidence · A2 · Lesson 4/10
Use some, any, much, many, a few, a little, and enough with the correct type of noun.
Everyday confidence · A2 · Lesson 3/10
Compare choices with -er, more, as…as, and superlatives, then justify a decision with clear criteria.
Everyday confidence · A2 · Lesson 2/10
Choose a future form for spontaneous decisions, prior intentions, and specific arrangements.
Everyday confidence · A2 · Lesson 1/10
Use am, is, or are plus an -ing form for current actions and personal plans that have been arranged.
Starter toolkit · A1 · Lesson 10/10
Find required actions, times, places, and rules in common short practical texts.